What is the WAGGIN Return Policy?
WAGGIN is confident that you will love your WAGGIN products, however if you are unsatisfied, we encourage you to contact our customer service team within 30 days of purchase for a full purchase price refund minus shipping charges. We reserve the right to refuse any refund or exchange outside of the 30-day window. Any approved refunds outside of the 30 day window will be subject to a 10% restocking fee. Please note that the refund only applies to products purchased directly from the WAGGIN website and the customer is responsible for the return shipping fee.
What is the WAGGIN warranty?
We stand behind our products 100% and we want our customers to be satisfied. We warrant our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. If your item(s) arrive damaged or defective, contact customer service immediately. Please provide your order # and supporting photos to verify the condition. If Get Waggin deems there is a manufacturing defect or shipping damage, we will provide a replacement or the appropriate refund.
THIS WARRANTY IS IN LIEU OF ANY WARRANTY, EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, ARE WAIVED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
Are WAGGIN products available for sale on third party websites?Our customers are currently only able to purchase products from www.waggin.com or from any one of our retail partners (listed on our website).
What is the shipping policy?
At WAGGIN, we are committed to getting your pet products to you as quickly and efficiently as possible. Orders are typically processed within 1-2 business days of receiving payment. Orders placed on weekends or holidays will be processed the following business day
We offer standard shipping via USPS or FedEx, and expedited shipping options are also available for an additional fee. Shipping rates are calculated based on the weight and destination of the order. You can see the estimated shipping cost during the checkout process before submitting your order. Standard shipping typically takes 3-7 business days for delivery, depending on the destination. Expedited shipping options are available for faster delivery times.
We currently only offer shipping within the United States. We do not offer international shipping at this time.