Refund policy

At WAGGIN, we want our customers to be completely satisfied with their purchase of any WAGGIN products. If for any reason you're not happy with the product, we offer a return policy for up to 30 days after the date of purchase.

Eligibility:

  • The product must be unused and in the same condition that you received it.
  • All original packaging and tags must be intact.
  • You must provide proof of purchase, such as a receipt or order confirmation email.

How to initiate a return:

  1. Contact our customer service team at info@waggin.com to request a return authorization.
  2. Once you receive the return authorization, package the product securely and send it back to us at the address provided.

Return process:

  1. Once we receive the product and verify that it meets our return policy criteria, we will issue a refund to your original payment method.
  2. The refund will be for the original purchase price minus any shipping charges and a restocking fee of 10%.
  3. The customer will be responsible for the cost of return shipping.

Defective or damaged products: If you receive a defective or damaged product, contact our customer service team as soon as possible. We will work with you to provide a replacement or refund, depending on the situation.

We take pride in our product and want to ensure that our customers are completely satisfied with their purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact us. Thank you for choosing WAGGIN!